The new ItsDeductible version has some major problems now and until they are
worked out just switch back to the old version … see the screen shot below:
If you would like to
access the classic version of ItsDeductible, please follow these steps:
- Click this link: https://itsdeductibleonline.intuit.com/Logout.htm
- The page will show that you are
logged out. At the top of the page is a small sign-in button (see image).
- Click sign-in and use your
ItsDeductible login credentials to get access to the classic version of
your account.
·
BOOKMARK
that Login PAGE for future use.
Having multiple accounts (user ID's) is
the most common cause of missing items in It’sDeductible. You should run
the recovery tool even if you think you think you only have one account.
See this FAQ:
https://ttlc.intuit.com/questions/1899682-itsdeductible-data-is-missing
Use the following tool to check for
multiple accounts (user ID's) even if you think you only have 1. Run the
tool on each email address you have.
https://myturbotax.intuit.com/account-recovery/
If that didn't find another account, run
the tool again, but this time choose the tiny blue link that says "I don't
know my email address or User ID", and it will look you up by SSN and
other data.
Second most common cause is a browser
issue:
Log out of TurboTax and Delete any
Intuit-related cookies and empty the browser's Internet cache. Then close
the browser, and reopen it. Try again, but on the sign-in page, be sure
there is no check mark for "remember me" until you get this
resolved.
If still no luck, then do the above steps again, and if your browser has
private browsing/incognito mode, try using a private window to access the TT
site.
If still having problems, you can try a different browser if you have one
available.
https://ttlc.intuit.com/questions/1899682-itsdeductible-data-is-missing
https://ttlc.intuit.com/replies/4842437
