My form 5695 is now--finally--populating correctly and the amount of the credit is now auto-filling into Schedule 3 as it should.
I'm relieved that it's working but I'll never get back the 4-1/2 hours of work it took to get to this point. I guess I know now that this blog is the best place to get answers to difficult questions, NOT the online Chat function nor the phone support. Those were both a waste of time---of the four people I interacted with, none had an appropriate or knowledgeable solution to this issue.
And, of course, this never should have happened in the first place. Even the most basic testing of the software should have illuminated this glitch. H&R Block software didn't have this problem--I'll be giving them my dollars next year!
