We would like to research this experience in TurboTax Business. It would be helpful to have a TurboTax ".tax2025" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
- Open your return and go to Online in the top menu, then choose "Send Tax File to Agent."
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with a screenshot of your Token number (this avoids Community filters for numbers with a dash) and tag (@) the Expert requesting the token from you.
- Please include any States that are part of your return - this is VERY important.
We will attempt to determine the cause of your experience and possibly provide you with a resolution.
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