Deductions & credits

The solution doesn't work for me. I tried checking the  Federal Information box, the address appeared. However, when I ran the smart check again, the address was blank again and the form was flagged for error. 

The software keeps asking me for the address info over and over and doesn't enter it.  No matter whether the FI box is checked or not, the address info disappears and the smart check flags the error.

I am using the Costco version of TurboTax Deluxe Desktop.  Thanks for any help you can give me.