Child Tax Credit showing $500 instead of $2000

Hi there,

I am preparing my 2025 tax return using TurboTax Premier (Costco version). My child meets all the IRS requirements for the full $2,000 Child Tax Credit plus the additional refundable amount, for a maximum of $2,200. This includes:

• Child was under age 17 on December 31, 2025

• Valid SSN issued before the return due date

• Resided with me all year

• Meets all qualifying child tests

• My income is within the applicable limits

However, TurboTax is only showing a $500 Child Tax Credit, which matches the “Credit for Other Dependents” amount — but this is incorrect based on qualifying child eligibility.

I have successfully claimed the full credit in prior 13 years and have not changed my filing situation.

Please help:

1. Review why TurboTax is classifying my child as eligible for only a $500 credit.

2. Confirm whether this is a software issue affecting the 2025 tax year.

3. Advise how to correct this in my current return.

Thank you in advance for your assistance.

Best regards,

Ming