After you log back into your return and download the new PDF, look at your Form 1116 Part IV (Summary of Separate Credits From Part III). What are the values in these fields? :
'ForeignIncmSection951ACrAmt' - Line 25
'ForeignBranchIncomeCrAmt' - Line 26
'ForeignPassiveIncTaxCreditAmt' - Line 27
'ForeignGeneralIncTaxCreditAmt' - Line 28
'ForeignIncmSection901jCrAmt' - Line 29
'ForeignIncRsrcdTreatyTaxCrAmt' - Line 30
'ForeignIncLumpSumDistribCrAmt' - Line 31
'TentativeForeignTaxCreditAmt' - Line 35
If at least one of those fields has been updated to include a foreign tax credit amount, then you should be ready to re-file (per the above error message).
If not, try these troubleshooting steps to update your software:
First, begin logging out of the TurboTax platform you're using, Online or Desktop.
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Or, Try using a different web browser to login and complete your entries.
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See: How do I back up my tax file in the TurboTax Desktop software?
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