Problems with form 5695 lines 21a and 21b after turbo tax update

A few weeks ago I'd entered all my information and performed the Federal Review and all was well. I returned recently to file the taxes and Turbo Tax performed an update. After the update the Federal Review showed problems with Form 5695. Specifically that an address was entered into line 21c but the boxes in 21a and 21b were not checked. I deleted the form went through back through step-by-step to re-enter the information including answering yes to the questions related to boxes 21a and 21b.  I then performed the review again and it had the same problem. I contacted technical support and was told to override the values in 21a and 21b, which I did (even though it gave several warnings), however it still did not include the energy credit to my balanced owed. At this point my call to tech support was lost.  Please investigate and fix this bug.