Deductions & credits

I did all those things. Even a Turbo Tax Rep shared my screen and saw that the software was not updating my information that I input. As a result, it was not calculating the $7,000 credit for the air conditioner system. I deleted the form and started all over again. I went to online several times and hit the update button several times on various days. When will this form be updated for desktop? I would like to file our taxes. Thank you.