I misunderstood you because when you said today "I use Desktop/Windows", you made me think that you were using the Desktop product in Windows. Desktop refers to a TurboTax product that is installed on your PC. Online refers to using the browser based TurboTax software.
OK, let's do this. Please call the TurboTax support number, which is 1-800-4-INTUIT (1-800-446-8848). Why? Because with your permission, they can share your screen and see what you are actually seeing. We in the Community cannot see your private tax data, which understandably handicaps us.
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