Please clarify your question with more information about which type of energy credit you are trying to claim and what you are seeing onscreen so that you do not think the program is working properly. Are there error messages or do you simply not get the credit you were expecting?
You can also consider sharing a diagnostic copy of your tax return so someone can take a closer look.
The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version (Deluxe, Premier, etc.) of TurboTax you are using in a follow-up thread.
Use these steps if you are using TurboTax Online:
- Sign in to your account and be sure you are in your tax return.
- Select Tax Tools in the menu to the left.
- Select Tools.
- Select Share my file with agent.
- A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
- Post the token number here.
If you are using a CD/downloaded version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
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