MarilynG1
Employee Tax Expert

Deductions & credits

The 'looks like we hit a snag' error often relates to a connectivity issue.  If you're using TurboTax Online, close the program, clear your Cache and Cookies and return to the section.

 

Make sure you've disabled your anti-virus software, which can block data transmission.  Some users suggest using an 'incognito' window in your browser.

 

@eeterrific 

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