while I appreciate your links. The product I purchased was guaranteed and I feel that Intuit should honor the support as advertised. I spent and hour on the phone with product. finally got to a tax person. disconnected TWICE with no way to reconnect with the text person. Because i filed an extension, TT couldn’t support efiling which is another fail. So they have no way to access my taxes and cannot receive the pdf that i am able to download. HUGE FAIL. I’m going to keep trying but will escalate immediately and until i can reach someone who can actually help me. Meanwhile searching for a real CPA.
