Deductions & credits

It seems there is an issue with policy and communication within my company. They have disregarded any statements with proof from the IRS site (I had actually already provided them that section and link for reference). Their response maintains that they did it and that they will just make sure that there is something in the future on the electronic form that states it will retroactively deduct the taxes. I am just having a hard time grasping onto that because it goes against the IRS rules and now leaves me unable to pay my bills this week.

thanks for the help.