Did you go through the Dependent Care interview completely? You have to enter your total amounts and then you have to enter each provider (with tax id) and the totals you paid to each provider. Then the credit will calculate. Make sure you go through the interview completely.
Also, make sure your dependent information is entered correctly and that they qualify. If you have and FSA and/or amounts in box 10 of your W-2, your credit will be limited.
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