Turbotax will not apply tax credit for daycare expenses

I am filing as married filing jointly. We both work and have W2's entered. Our total income is under $200k.

 

Under DEPENDENT CARE CREDIT, it says NOT ENTERED for 2025. When I enter in our $15,420 in daycare expenses with my provider's EIN, it just tells me "It looks like you don't qualify" with no explanation.

 

My calculations show that Turbotax would be shorting me a $2,500 refund if I file with them. I like using the software every year for a reasonable $80 fee but not if I will lose $2,500 due to an error. Any help would be appreciated.