Please check the following website to determine if your heat pump qualifies for the tax credit: US DOE Tax Credit Product Lookup Tool. This will let you know whether you heat pump qualifies for the credit.
If this tool shows that you are eligible for the credit, please check all entries in TurboTax. To qualify, it has to be on an existing and not new property located n the US and placed in service by you - those two questions need to be answered yes in TurboTax. Make sure that the home address matches up with the property where the energy efficient property was installed.
Also, as mentioned earlier, getting this credit requires you to have a tax liability - the amount of the credit may be limited if it exceeds your tax liability or zero if you have no tax liability.
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