Correct, I received a similar response, and it is factually incorrect and not consistent with IRS guidance. I was told that Intuit does monitor these forums and that the more community noise is generated about an issue like this, the more likely they are to fix it.
The defining date is the “acquisition date”, which is defined as a binding contract combined with a payment. This is my interpretation of IRS guidance and seem to have broad support on all sources, but TurboTax software does not follow this guidance or allow for a check that this condition was met and categorically denies the credit even though the taxpayer qualifies.
