Deductions & credits

Try a series of five 1s (11111) for the zip code to see if this will resolve the error.  This isn't a field that is critical when filing and this may allow you to get the return filed, and then we can investigate the issue.  If there is a software issue, it won't be resolved by tomorrow and the series of 1s will allow you to get your return filed.  

To investigate further, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.    A screenshot is ideal.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.  A screenshot is ideal.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)