Deductions & credits

You could try logging out of the program, and clearing your cache and cookies.  Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.  Also, make sure that all updates have been run for your TurboTax program.

You could also try deleting your Form 1098 and re-enter it. 

To delete a Form 1098, you can do the following if you are using TurboTax Desktop:

1. Click on "Forms" at the top right of your TurboTax screen to switch to "Forms Mode"
2. In your left panel search for "Form 1098"
3. Click on "Form 1098" and it will appear in your right panel
4. At the bottom left of your "Form 1098" click on Delete Form
5. A box will appear to confirm the deletion, Select "Yes"

If you are using TurboTax Online you can delete a Form 1098  as follows:

1. Continue your return
2. Choose "Tax Tools" option on the left menu bar in the federal section of TurboTax
3. Choose "Tools"
4. Under "Other Helpful Links" choose "Delete a form"
5. Find the Form 1098 and click on the option to delete it

To manually enter a Form 1098 in TurboTax you can do the following:

1. Click on the search icon at the top right of your TurboTax screen
2. Type "1098" in the search bar
3. Click on the link "Jump to 1098"
4. Enter your Form 1098 and answer all of the follow-up questions accurately

Click here for information on manually updating TurboTax.