Mortgage interest is not being calculated

When I enter my mortgage interest info it is not calculating on the tax owed meter - nothing happens.

I am qualfied for it, no refinancing and I meet all  the requirements and loan is secured and all of htat - I have rread a lot of other posts about this problem.

But mine is simple and I'm not getting the deducting. Just a simple home purchase with no equity or refinancing. Got the deduction last year, it showed on the meter. This year - nothing!

Can anyone help me??

I thought my taxes would only take a little timebecuase I have everything all ready but now this glitch is delaying me - I will not accept this glitch and just pay extra!

 

SAME thing happens when I get to the standard decuction part! It says congratulations you get the standard deduction and get a huge tax break. But then nothing happens on the meter.

 

Confused - can anyone help?

Thank you!

SMH