I hope that does work for others. Part of the troubleshooting I did with TurboTax support was exactly that. I went through every line item I added as a custom item, and removed any characters that weren't a letter or number. The only items that had things like / or - in them were ItsDeductible items already in the database. Still wouldn't import.
The most frustrating part of this is there would be no error message at all. I'm a software engineer, and can usually figure stuff out from any indicator why an operation like import this data failed. But this would silently fail and return to the Deductions screen in TurboTax. So this led myself and TurboTax support to just keep trying random things, hoping it'd resolve.
I've long since manually re-entered everything into TurboTax and filed. I wasn't going to keep troubleshooting with support after 4 weeks of trying things.
If you're taking any input or feedback to this product for next year, please make the ItsDeductible Online inputs use whatever input parameters that you'd enforce within TurboTax itself. i.e. Don't let me put an entry into ItsDeductible that you wouldn't let me put into TurboTax. And also if you could actually display errors or warnings why an operation like the import failed, that would be immensely useful.
