DianeW777
Expert Alumni

Deductions & credits

I would advise you to remove the property taxes and then go back to remove the mortgage interest. Once the mortgage interest is removed, then take the following steps if you are using TurboTax Online before you add back the property taxes.

 

  1. Delete Form 1098 if it shows up in your list
    • If you're using TurboTax Online software and need to delete a form, click here.
    • If you're using TurboTax Desktop software and need to delete a form, click here.

In this situation, first please try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. 

  • Close your TurboTax return first.

Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

Once this is complete open your return and try again.

 

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

 

@Simons777 

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