Okay I figured it out thanks to different posts. I had go to my computer, programs, and uninstall the latest version of C++ Redistributable.
Then, I had to go to the microsoft website and in my case download version: VC_redist.x64.exe (Version 14.42.34433) but make sure you download the correct version for your machine.
Then it worked.
The person who I was on the phone with (Tammy) would never have figured this out.
