Thanks for sending the Windows article. For Windows 11, we have this in our database: How to Switch Out of 'S' Mode for Windows 11. Since we're Tax Experts in this forum (and not Tech Support) it's extremely difficult to diagnose a particular user's issue with no knowledge of their individual computer configuration. Sometimes you can get a support tech to get into your computer and find the problem. I've had to use them myself this season; once successfully and once not.
Glad your persistence paid off for you!
@mikem1024
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