Deductions & credits

KrisD15,

 

Thank you for clarifying the why of this. I don't agree with the IRS logic but now I can stop hitting my head against the wall.

 

I do wish the software was able to tell me, and others, why instead of the incorrect reason it gave. If you have any ability to give feedback to the development staff I would suggest that they expose to the customer the magic in the black box as to why/where it came up with the answer. As a developer myself, it shouldn't be that hard to track a calculation up to the interface even if it just cites what you shared. Allowing the customer to see behind the curtain would save Intuit a lot of money in tech support and provide a better customer experience and avoid their frustration.

 

Again, thanks for the help.

-Steve