I hae been working on my taxes for 5 days and have continued to have major problems with the program. I purchased Live Assistance as in the last few years there have been glitches in the program which need work arounds. In addition to, the crashing problem, this year has been no exception. I am so familiar with the program and my taxes that by talking with someone I have found fixes. However, I can't fix the program of be in the continual calculating mode. I have tried everything, such as restarting my computer, reinstalling the program, deleting my TurboTax Cache.
Every one that I have been able to talk to (after long wait times) has been very pleasant, seems knowledgeable and has really want to help me. Is there a way that I contact someone high in Intuit and that can help me.
Also many assistants have told me that they were emailing me information. What I get is an email with a link to Turbotax saying that I have a message. The link takes to the sales page to determine which program I need. No one seems to know where messages reside and insists that they are sending simple emails.
I will be leaving the country so I need to get my taxes done soon. HELP!
I purchased the Desktop version directly from Intuit.
