To take a closer look at the situation and report it to the development team for further investigation, it would be very helpful to have a diagnostic copy of your tax file. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number in a follow-up thread. If possible, please include a screenshot of the token number so that it will not be redacted.
If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”. This will generate the token number.
@eljcpm
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