The document linked to the help article you were provided earlier, Unsupported Calculations, states on page 16:
7. Investment Fraud: The program does not support tax losses from investment fraud.
Ponzi schemes are a type of investment fraud.
The TurboTax program doesn't support these calculations. This would include the versions that the Full Service experts are using.
If, on the other hand, you can substantiate that you have a worthless investment, you can enter that as a capital loss. See this TurboTax blog article for more information.
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