To be fair, I’ve had no issues with ItsDeductible Online the past few years. This year I could not get it to work at all. I went through all the things with support, from changing passwords, cache/cookie clearing, different browsers, different computers, etc. Nothing worked. And the import would show it was “contacting ItsDeductible Online” and then disappear, and take me back to Deductions. What was the irritating part is it definitely made the login successfully, since when I’d go to log into ItsDeductible Online, I saw the last login was from Intuit TurboTax.
My best advice is to look through your entries, and make any custom item’s strings shorter. When I did enter these manually inside ItsDeductible inside TurboTax, some of them were too long. So I suspect they were causing a silent failure. I didn’t try shortening them all and re-importing, because at that point I was halfway done manually importing them.
