The IRS does not use email for customer assistance. We can tell you how to phone the IRS International Service Call Center if necessary. But there are some things you need to check before phoning the IRS. We can also tell you how to use postal mail to communicate with the IRS, if it comes down to that. You first need to be sure you successfully filed.
If you efiled, log into your Online TurboTax account and check the efile status there at the Tax Home. Does it say accepted, rejected, printed, started, ready to mail, or what?
If the Tax Home says your efiled return was accepted, then here are some tips when using the IRS "Where's My Refund" tool.
https://www.irs.gov/wheres-my-refund
- Be sure you enter the correct tax year, SSN, and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
