A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files). You may need to delete the form that isn't showing correctly. See How to Delete
Online version
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- See if the form is carrying correctly. If not delete the bad form and go through the steps again. Enter the DIV information again.
Desktop version:
- Save your return while closing the program.
- Update the program
- Open
- See if the form is carrying correctly. If not delete the bad form and go through the steps again. Enter the DIV information again.
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