Deductions & credits

Unfortunately no.  Long story short, I entered my information directly into TurboTax again.

 

Long story long, I ended up opening a case with their business account support portal.  Which that is via Facebook…weird, but who knows.  The TurboTax folks were very nice, but we went in circles for literally 5 weeks.  I sent a debug dump of the tax return, tried starting a completely new tax return, and they had me “try” things that didn’t exist in the software.  I got the feeling towards the end that they had no clue what was wrong, and were waiting for me to give up and just do it manually.  That’s what I eventually did.

 

One thing to note that may help you: when I was entering all my line items again into ItsDeductible inside of TurboTax (where the online version gets imported into), some of my records had names that were too long for the input field.  So it’s possible that the import was silently failing because the fields were too long.  So if you have any that are long, try shortening the item descriptions.

 

Other than that, I’m pretty disappointed in the support.  I’ve used TurboTax for 23 years for my own taxes, and this experience has me considering some alternatives for next year.  My confidence level that they’ll actually fix a real issue is very low.