Please share which version of TurboTax you are using to prepare your return - TurboTax Online, TurboTax Desktop; Windows or Mac; Home and Business, Premier, etc.
Another user reported a similar situation and it appeared to be resolved, but there may be further investigation that is needed before a report can be made with the development team.
To take a closer look at the situation, it would be very helpful to have a diagnostic copy of your tax file. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number in a follow-up thread. It would be useful to see a screenshot of the token number to prevent it from being redacted.
Use these steps if you are using TurboTax Online:
- Sign in to your account and be sure you are in your tax return.
- Select Tax Tools in the menu to the left.
- Select Tools.
- Select Share my file with agent.
- A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
- Post the token number here.
If you are using a CD/downloaded version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
@sroscoewv1
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