Deductions & credits

I tried all the steps suggested by 2 assistants, and they did not work.  There is still a bug in TurboTax's system believing I have some unclaimbed Child Adoption credit.  I had cleared my cache of cookies/browser history/etc. and started my taxes over.  I had to snail mail the IRS/state because I was not allowed to e-file.  Hopefully the problem gets resolved by next year.