For TurboTax Online/Mobile: In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
Once this is complete open your return and try again.
- Search (upper right) > type medical expenses > Click 'See more' in the article below > Click Schedule A
- TurboTax Desktop > Search (upper right) > type medical expenses > Click the Jump to... link
Please update here if you have the same experience afterwards.
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