Deductions & credits

There are no known issues so let's get you moving forward. You will need to delete the form to move forward. A little trouble shooting is a good idea.

Delete:

If you are using:

Online: see How do I view and delete forms in TTO?

 Desktop: If you are working in the cd/download TurboTax program:

1. On the top right, there is a FORMS button. 
2. Click on FORMS.
3. Locate the form you want to delete.
4. Click on the form name.
5. Below the form, bottom left, select DELETE FORM button. 

Troubleshoot:

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

1. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
2. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Save your return while closing the program.
2. Update the program
3. Open
4. Enter the information again.