If by chance you are using TurboTax Online/Mobile, you may want to clear background debris (not necessary for TurboTax Desktop).
In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and try again.
@ca_norton
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