I had the same issue yesterday. I went through all the steps listed. I then spent almost 2 hours on the phone with TurboTax support. They still couldn’t get it to clear the foreign assets, or foreign accounts pop up. They finally said that they would send me a code to get it to go through for free. That didn’t work. Ended up charging my card $147 for a simple non-itemized filing. The representative from TurboTax then sent an email to get a refund, I applied for the refund, and got a notification that my refund was declined.
I have used TurboTax for many years, but I am definitely done with it now. Would not recommend to anybody.
