Deductions & credits

It sounds like you have qualifying dependents for the credit, but no tax liability to use the credit.  The $500 credit for other dependents is a nonrefundable credit, so if there is no tax liability the credit can't be used. 


To see if that may be the case for you, check Line 24 of your tax return. To do that follow these steps:

From the left rail menu in TurboTax Online, select Tax Tools (You may have to scroll down on the left rail menu.)

1. Select Tax Tools 
   
2. On the drop-down select Tools 
3. On the pop-up menu titled “Tools Center”, select View Tax Summary 
4. On the left sidebar, select Preview my 1040