I tried subscribing for the LIVE expert when I encountered questions about how to calculate some of the numbers and place them in the correct boxes. However, when I was connected with the expert, I was advised that I was not a candidate for this service because I was filing MFS and had been living with my husband (apparently only people filing MFS who lived apart for the year are qualified to receive the LIVE expert service). So, they were unable to walk me through the screens or provide further assistance. I did begin with contacting the standard help line, and they felt the situation was too complex for them to assist me. I will acknowledge that everyone tried their best, but TurboTax was unable to provide the assistance needed even at the highest service tier.
