Deductions & credits

Taxpayers who pay premiums for qualified long-term care insurance may claim a credit against their personal income tax. The credit is equal to 20% of the premiums paid during the tax year for the purchase of or for continuing coverage under a qualifying long-term care insurance policy.

For tax years starting on or after January 1, 2020, the current year credit is limited to $1,500. Also, the credit is not allowed if New York adjusted gross income is $250,000 or more.

Try clearing your cache.   If you entered the premiums on the federal return, they don't get entered again.   And is your AGI under the $250K limit?

When I clicked on Start, I got the following 3 screens.