Deductions & credits

I realize that I qualify for the deduction. None of the questions that you are showing me are provided in my program for me to answer. I am using the TurboTax Premier 2024 program that I had to download because they no longer offer the CD. In addition to not being able to answer any of those questions, it is denying the deduction not because I have answered incorrectly. It is denying the deduction because on the worksheet it is showing I have a loss. Is there any way I can reach someone for technical support? This is a software issue.