Let's try a several pronged attack on the problem. First, try to get the online working properly.
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
- Delete the form/ worksheet- if possible, see How to Delete
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- Enter the information again.
Second- if it is still not working, you have the option to switch to desktop. If you have already paid for the online version, contact support again and ask for the free download. If you haven't paid, you can easily switch, see How do I switch from TurboTax Online to the TurboTax software?
Third - if the downloaded version is also giving you trouble, then you can switch to Forms mode and override the mortgage interest entry.
@jmartini74
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