I'm out of ideas. Try deleting the mortgage and entering it again. Read all the questions carefully.
Where exactly in TurboTax does it tell you "to take the standard deduction"? What does it say, exactly?
You still haven't answered some of our questions.
Are you working on a 2024 tax return or an earlier year?
Are you using TurboTax Online or the desktop (downloaded) TurboTax software?
Which filing status box is checked at the top of your Form 1040?
If you are using the desktop software, go to forms mode, open Schedule A, and see if the mortgage interest appears on lines 8a, 8e, and 10. Is there $10,000 on lines 5e and 7? Is line 17 more than the standard deduction?
The standard deduction is quite high. For 2024, married filing jointly, if both of you are under 65 and not blind, your standard deduction is $29,200.
If all else fails, try calling TurboTax support and see if they can help you. With your permission they can share your screen and look at your tax return, which we can't do here in the community.
