@Anonymous_ I'd rather continue with the Community based support as I am able to be provided links to pages, images, etc. As you can see there are many details that would simply get lost on the phone. For example, on a separate thread I was told that I could switch from online to desktop for the current year but the link I was provided states that it cannot be done for the current year. Imagine if that conversation didn't take place online how counterproductive it would have been on the phone.
