No one on this board (volunteers) has access to your account information or can provide refunds. You need to call customer support.
The official policy is this:
If you buy the desktop version as a CD or download, you have to pay in advance. If you later find the program is not helpful to you, there is a 60 day no questions asked refund policy.
However, Turbotax Online is "free to start" and you only pay when you are ready to file. Agreeing to pay means that you accept the service, and no refunds are given after that. Paying for the online program also unlocks access to the full forms, so even if you don't e-file, you can download your return and file by mail. That's another reason to not offer refunds, once you pay, you have access to your complete tax return that can be filed by mail, so giving you a refund would still allow you to print the return and file for free.
There is nothing you can do for yourself on this forum. You need to call support. We also don't know anything about exceptions to the policy.
In the case where your credit card is charged, but your account is NOT marked as "paid", you should either get a refund, or have your account marked as "paid" so you can access your documents. But that is just my opinion and I don't work for Intuit. You also generally have 60 days from the credit card billing date to reverse a charge if you did not receive the service. You won't get a reversal if you say "I changed my mind after buying", but you might get a reversal if you can prove "they charged me but I never actually got the service due to a web site error."
