I’m having the same issue. I tried to do my taxes through TurboTax. They would not let me go any further unless I purchased $133 package. Which software continue to glitch and I couldn’t file any taxes so I had to go elsewhere to file my taxes. When I called customer service, they told me that I would have to go to a desktop, which I don’t have one, to share and show proof I filed through another company. I ask them if I can email proof of receipt and filing my taxes. They said no. I think TurboTax needs a class action lawsuit against them, for faulty software. And not refunding other customers who have been forced to go with other tax preparer. This is a horrible scam. And I wish I can get resolution.
