Yes, this does seem to be an ongoing issue. Need your help so we can resubmit to the investigations team. Here is where I need your help.
- First of all, are you working in Turbo Tax or the desktop version?
- To look at this in detail, we would like to see a diagnostic copy of your return. The information in this file is a sanitized copy meaning there is no personal information, only numbers so that we can troubleshoot in depth, check for calculation issues, and to see how certain items are applied. Here is how to order.
- For Turbo Tax online, go to tax tools>tools>share my file with agent. When this is selected, you will receive a token number. Respond back in this thread and tell us what that token number is.
- If you use the desktop version, go to the black stripe at the top of the program>online>send tax file to agent. Once you receive the token number, reply back in this thread and let us know what that token number is.
If you are using the software version, check the Online tab in the black stripe and then check for updates.
@shollada
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