I am not clear on your situation from the information you provided. A reduction of $10K to $11 is crazy. Sounds like you blew up something in the software. Did you refinance this year and have 1098's from both the original and refinance company? If so, make sure to enter the original 1098 first and indicate that it is a refinanced loan if asked and respond with 'No' when asked if this is the most recent 1098. For the 1098 on the refinance, indicate that it is a refinance of a previous loan and respond 'Yes' when asked if it is the most recent 1098.
