Thank you for your response and to let you know that I have done all you suggested. I completed the Schedule 8812 per your instructions and the result is a full $2,000 per child (total of $6,000) is due according to the process.
Also, per your instructions, I have checked the data input under Personal Info in the TT questions - all three children are appropriately identified as 'Dependents' with correct SSN numbers. However, when I look at the resulting 1040 pdf, it shows 2 children under Child Tax Credit and 1 child under Credit for Other Dependents. There is NOTHING I have input into Turbo Tax that relates to Other Dependents! This is why I have told everyone I've spoken to that it is a software error.
So, I'm still no further along finding out why Turbo Tax has mis-identified my dependents and no closer to completing my tax return. It should not be this hard.
Thanks
